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Frequently Asked Questions

If you don't see your question listed or need to discuss anything further, please call us at 606.679.6341 or email us at info@cnbsomerset.com
If your card is missing, let us know immediately. To report a lost or stolen card during regular business hours, call us at (606) 679-6341. After business hours, call (888) 297-3416. The card management tool on your online banking account has the ability to turn on and off your debit cards, as well as report it lost or stolen.
Before you can use your new debit card for a purchase, you’ll need to activate it by using it with the PIN at a Citizens National Bank ATM or an ATM that is on the Pulse network.  It can also be activated through online banking using the Card Management option.

If you’ve forgotten your personal identification number for your CNB debit card, call us at (606) 679-6341 to reset it. If you know your current PIN, and would like to change it, you can do that at one of our convenient ATM locations. 

If you did not authorize or do not recognize a transaction, you should try contacting the merchant before disputing with the bank. Pending transactions may have an unfamiliar amount or description until it is posted, so please allow the transaction to post to your account before it is disputed. If you have a merchant dispute due to merchandise not being received or as described, please contact the merchant before a dispute is filed. Also, please confirm that the purchase was not made by other account holder or someone who may have access to your card information.

To reorder personal (link) and business (link) checks online from Deluxe, visit the Deluxe website. Ordering checks online from Deluxe is as safe and secure as ordering them in person or over the phone. The site is Verisign secure and TruSecure certified, so your transactions  and account information are safe and completely confidential.

Before you head on vacation, let Citizens National Bank add a travel note to your account to help ensure your debit card use isn’t interrupted or mistaken for fraudulent activity.

In Person Option: Call us at (606) 679-6341 or stop by a CNB branch to get started. Before you go, contact the bank and let us know:
  • The dates you’re away
  • The states and countries you’re visiting or traveling to
Online Banking Option: Login to your online banking account and go to Card Management. Click on the airplane icon to create a travel notice.

At Citizens National Bank we take protecting your privacy seriously.  We have a convenient and secure form of communication where you can send or receive confidential information (tax returns, financial statements, 1099’s, etc.).  Access the secure portal here.

To sign into the secure portal you can setup an account using your email address and setting up a password, or you can link your Google or Microsoft account.

The portal allows you to send multiple files with a combined file size up to 100GB.

If you don't see your question listed or need to discuss anything further, please call us at 606.679.6341 or email us at info@cnbsomerset.com

Signing up for online and mobile banking is simple. Whether you apply online or with a CNB employee, you’ll need to gather a few things:

  • Email Address
  • Social Security Number
  • CNB Account Number
You can change your user ID and password by logging into digital banking, then clicking on your profile name in the bottom left corner. Simply click on "Settings", then "Security" and then "Change Username" or "Change Password" to assign yourself an easy to remember login name and password unique to you.
You can select "Forgot Password" on the login screen and follow instructions to reset it. 

If you have a question about a transaction, simply click on the charge and then click on the "Ask Us About This Transaction" button. Type in your question and conversations will connect you directly with a CNB employee. Conversations will happen in real time during regular business hours, and all after hours questions will be answered the next business day. 
From the digital banking dashboard, click  directly on the account in question, then scroll down. You will see details on the account like account number, routing number, names on the account, etc. 
  • Transfer Funds: Transfer funds between your CNB accounts or accounts at other financial institutions, or make a payment to your CNB loan 
  • Zelle®: Send money to almost anyone you know (e.g., a family member, friend or someone you trust) with just an email address or US mobile phone number
  • Bill Pay: Pay your bills to service providers, such as utilities or credit cards
If you get a new phone number, please call us directly at 606-679-6341 so we can update it for you. 

After you login to your digital banking account, click "Transfers", then "Transfer to other institutions", then click on the bank name, and finally, add amount of micro deposits in the spaces provided.

If you don't see your question listed or need to discuss anything further, please call us at 606.679.6341 or email us at info@cnbsomerset.com

At CNB we strive to make the application process convenient and painless.  We can take your application at a branch, over the phone, or through our fast, convenient, and secure online application, which is mobile friendly.

When applying for a home loan there are some additional documents that you will need gather such as:

  • Unexpired drivers license or state issued ID card;
  • One month of current paystubs;
  • Three months bank statements on any accounts not with CNB;
  • Most recent statement on any retirement account benefits;
  • Copy of your Deed;
  • Property tax bill or receipt of payment;
  • Documentation of Homeowner’s Insurance;
  • Two years Tax Returns with corresponding:
    • W2’s,
    • 1099’s,
    • K-1’s
  • If you are Refinancing - A current statement on your existing home loan;
  • If you are Purchasing - A copy of the Purchase contract.
  • If you are looking for a Construction loan, then building cost estimate and set of plans.

Each situation is unique which might require slightly different items, but this is a good general list of documents you will likely need.  Your lender will be here to help guide you through the lending process and we look forward to being able to work with you.

Escrow is an account that collects funds each time you make a payment to pay yearly items such as  property taxes and mortgage insurance premiums.  They can be a convenient way of paying these items instead of having to come up with the amount to pay the bills all at once.

If you are escrowing (most likely taxes and insurance) with your loan, then each year you will receive an annual escrow disclosure statement.  Our forms follow the regulatory form examples but there is a lot of data which can make them a little more difficult to understand.

Let’s see if we can breakdown what information is included to make it a little easier to absorb:

  • Page 1 - Includes information about the upcoming year which includes projections for the cost of the items you are escrowing.  This will drive what your new escrow payment will be for the upcoming year.
  • Page 2 - Includes a history of what has taken place in your escrow account over the past year.
  • Page 3 - List the projections that were used to set your payment amount for the previous year.  You can compare page 3 to page 2 to see if the projections were close or what differences occurred, which should impact the balance in your escrow account, which would in turn, impact your new escrow payment amount for the upcoming year.

This is a brief overview of how to read an escrow statement.  However, we have put together a more detailed explanation with this Escrow Disclosure Statement document.  If you have further or more specific questions please do not hesitate to contact us.

Getting prequalified is a great place to start when you are thinking about shopping for a home.  When you get prequalified it gives you an idea as to how much you might qualify to borrower, giving you an idea of what kind of houses you need to be shopping for.

To get prequalified, you should provide your loan officer with your basic income, asset, and debt information. We can prequalify you without the following income documents, but we would need to review them in order to give you a firm commitment on the loan amount you qualify for.

If you get a W-2, it helps when you supply your loan officer with the most recent 30 days of paystubs and the previous 2 years of W-2s.  If you are self-employed: it helps to provide the previous 2 years of tax returns, 1099s, K-1s, etc. If you are on a fixed income (i.e:Social Security, Retirement, Disability) please provide your previous 2 years of 1099’s. And any current statements or awards letter from your retirement or social security.  These items help your Loan Officer explore your options and provide an estimate of the mortgage amount that you may qualify for.

The answer is, it all depends.  Each person's situation is unique which is why our lenders try to get to know you and your situation first so they can better assist you with determining which lending option is right for you.

As a general rule, if you plan on staying at the locations for an extended period of time then perhaps a fixed rate mortgage is your best option, but if you are looking to only spend a couple years at a residence then maybe an adjustable-rate mortgage is the right choice.

To be sure what the best choice is for you, be sure to contact one of our knowledgeable lenders so they can help to tailor a plan to best fit your individual needs.
Yes.  Citizens National Bank offers 100% fixed rate mortgages and down payment assistance programs to qualified buyers.  Contact any of lenders today to see if you qualify.

Yes!  We offer up to 100% financing for first-time homebuyers as well as repeat homebuyers for a primary residence through the Kentucky Housing Corporation (KHC).  We can help guide you through the entire process to get you into your first home.

Yes! We offer a variety of different assistance options for which you might qualify.  Typically, we offer once a year some Welcome Home Grants which gives you money that you can use towards the closing cost or purchase of a new primary residence.

We also offer a Home Buyer Tax Credit which allows homeowners to take 20% of the interest paid on their mortgage as a dollar-for-dollar credit on their tax returns.  This is eligible for a purchase of a home in Kentucky, has a 30-yr fixed rate mortgage loan, and meets some specific income and purchase price limits.  Be sure to consult your tax advisor on the impact on your taxes.

We do not charge an application fee.  So what are you waiting for?  Apply today!

First, you'll complete an application and we have an online application for your convenience!

The application will ask you questions about the home and your finances and takes less than 20 minutes to complete. As soon as you've finished the application we'll review your request for instant approval. 

After completing your application, a Lender will contact you to introduce himself or herself and to answer any questions you may have. Your Lender is a mortgage expert and will provide help and guidance along the way. If your request wasn't approved online, he or she will ask you for any information required to make a decision about your loan.

If you are purchasing a new home, the Lender will also contact the Real Estate Broker or the seller so that they'll know whom to contact with questions.

We'll send you an application package and prepare your loan for closing.

The application package will be sent to you and will contain papers for you to sign and a list of items we'll need to verify the information you provided about your finances during the online application.

We'll order the appraisal from a licensed appraiser who is familiar with home values in your area. Depending on your finances and the loan amount requested, different types of appraisals are used. Sometimes the appraiser will need to view the home.

Title insurance will be necessary. If you're purchasing a home, we'll work with the real estate broker or seller to ensure the title work is ordered as soon as possible. If you are refinancing we'll take care of ordering the title work for you. We'll use the title insurance to confirm the legal status of your property and to prepare the closing documents.

We'll contact you to coordinate your closing date.

After we receive the application package back from you and the appraisal and title work, we'll contact you to schedule your loan closing. If you are purchasing a home, we'll also schedule the closing with the real estate broker and the seller.

The lender typically will take care of the closing of the loan. A few days before closing, your Lender will contact you to walk through the final information so that there won't be any surprises at closing.

That's all there is to it! You're on your way to the most convenient home loan ever!

The simple rule of thumb for determining if it makes sense to refinance is to analyze the amount that it will cost you to refinance compared to the monthly savings you'll have by reducing your payment. By dividing the cost of refinancing by the monthly savings you can determine how many monthly payments you'll have to make before you've recaptured the initial refinance cost. If you plan on staying in your home longer than the recapture time it may make sense for you to refinance.

To fully analyze whether it's the time to refinance you'll have to look deeper. The remaining term of your current loan must also be considered, as well as your tax bracket. Our refinance calculator can help you determine if it's the right time to refinance.

OptOutPrescreen.com is the ONLY official Consumer Credit Reporting Industry website to accept and process requests from consumers to Opt-In or Opt-Out of firm offers of credit or insurance.  On this site, you can safely opt out of preapproved credit offers for five years, or even permanently. 

If you don't see your question listed or need to discuss anything further, please call us at 606.679.6341 or email us at info@cnbsomerset.com

You will need an unexpired Kentucky Drivers License with the correct address and a Social Security card. If you have an out of state ID, or the address is incorrect on your current license, then a piece of mail for address verification purposes is required.

Our Free Checking requires a $100.00 deposit to open. Our Citizens 24 account requires $25.00 to open. If you open a savings account with less than $100.00, an automatic $3.00 quarterly fee will be charged.

It usually takes about 7-10 business days to receive by mail.  A “Quick Card” can be printed at the Main Office for a fee of $5.00 each.

Debit cards are free for all account holders on new personal accounts when sent by mail.  Business accounts are given two free cards when sent by mail.  However, additional cards can be issued for a fee of $5.00 each.

There are no fees associated with a savings account unless the maximum 6 quarterly withdrawals are exceeded. For any withdrawals beyond 6 per quarter, there is a $1.00 fee for each.

Check writing is not available on savings accounts.

There are six withdrawals allowed per quarter. There is a $1.00 fee for each additional withdrawal beyond the limit of six withdrawals.

The interest rate on savings accounts is subject to change at the beginning of each month. The current interest rate is .05%.

Interest is compounded daily and paid quarterly on savings accounts. It is added back to the balance of the account at the end of the quarter.

Yes, a sweep can be set up on a savings accounts. Sweeps are done in $100.00 increments and there is a $5.00 fee per sweep.

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