Citizens 24 Hotline | 606-451-2400
Access your accounts 7 days a week, 24 hours a day!
- Check Account Balances
- Check ATM and Debit Items
- Transfer Funds from one account to another
- Search by amount or check number
- Check on loan payment amount and payoff
- Inquire about loan & deposit rates
- Make loan payment from checking account
- CD inquiry on balance, interest rate & maturity
Instructions for Citizens 24 Hotline
For Account Information
- Press 1
- For Checking, press 1; Savings, press 2; CD/IRA, press 3; or Loans, press 4
- Enter your account number
- Enter the pin
- Follow the prompts for withdrawals, deposits, funds transfers, fax, or additional options
For Funds Transfer
- Press 2
- To transfer funds from Checking, press 1; Savings, press 2
- Enter your account number
- Enter the pin
- To transfer funds to Checking, press 1; Savings, press 2; Loan press 3
- Follow the prompts to complete the transfer
For Bank Hours of Operations
For Lost Card
- Press 4 and ask to be transferred to account services during normal business hours.
- If your call is after business hours, you will be transferred to the auto-attendant. Press 3 to report a lost or stolen card.
To Reset Your Citizens 24 Hours Hotline Pin
- Press 0 for the operator and ask to be transferred to account services.
Additional Tips
- Press * or # to return to the main menu at anytime
- Press 0 for the operator during regular business hours
- At the prompt say “Repeat” to hear options again
- Your pin number for the Citizens 24 Hour hotline is independent of your debit card pin number.
