Criminals have many clever ways to steal from unsuspecting consumers.
For example, fraudsters may send you emails or direct you to websites that appear to be legitimate bank sites, then ask you to enter your account number. If this happens to you, you are being targeted for fraud and should report it to us immediately. Citizens National Bank will never contact you to ask you for account numbers or other confidential banking or personal information.
Citizens National Bank monitors for fraud 24/7. The fraud alert system will notify our debit card holders of potential fraud by email, text message or telephone call. You will be instructed to respond to the alert as applicable. Please do so as quickly as possible. If you suspect debit card fraud after bank hours or on the weekends, please call (866) 546-8273. Remember that Citizens National Bank and our Fraud Protection Center will never ask for personal information such as bank account, debit card, credit card, or social security numbers over the phone.
Lost or Stolen Cards
For your convenience and the security of your debit card, contact Citizens National Bank at (606) 679-6341 during business hours.
After business hours, please call Lost and Stolen card services at (866) 546-8273.
Report Missing Replacement Cards
When your card expires, we will send you a new one. If your mail is stolen, your new card may fall into the wrong hands. Call us if you don’t receive a replacement card before the expiration date listed on your current card.
Keep an Eye Out for Suspicious Activity on Your Citizens National Bank Accounts
Monitor your statements closely, and immediately report any transactions you don’t recognize to us immediately. Contact Citizens National Bank at (606) 679-6341
during business hours.
Beware of Suspicious Emails
Be Wary of Suspicious Text Messages
Recognize Suspicious Phone Calls or Voice Messages
People who call and ask for confidential banking information are most likely criminals.
These people may sound legitimate, but don’t believe them. Citizens National Bank will never contact you to ask for personal information.
We will only request confidential information to verify your identity when you initiate contact with us.Learn how to recognize fraudulent phone calls and voice messages
How to Report Suspicious Email, Text Message, Phone Calls or Voice Messages
If you receive a suspicious messages, immediately call us at (606) 679-6341
Report Identity Theft
Identity theft is the illegal use of someone else's personal information (such as a Social Security number or bank account number) in order to obtain money or credit.