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Fraudulent Email

This is an example of a fraudulent email. It’s designed to get you to click on the link. Clicking on the link may download malware onto your computer or lead you to a fraudulent website. Below are some clues that indicate this is a fraudulent email.

  1. Beware of links in email.
    Clicking on a link in a phishing email or pasting it into your browser may take you to a fraudulent website.
    • Look for clues in the link like a misspelled company name – this example uses “cnpsomerset” instead of "cnbsomerset."
  2. Don’t fall for scare tactics. 
    Fraudulent emails try to make you believe something bad will happen (for example, your account will be suspended) if you don’t respond to the email and provide your account number or other confidential information.
  3. Protect your confidential information.
    As a rule of thumb, never include any information in an email that you wouldn't write on a postcard.
    • It's critical to know that Citizens National Bank will never ask you to provide confidential information (your account number, Social Security number, name, address, password, etc.) in emails or text messages.
    • We will only ask for confidential information to verify your identity when you call us at (606) 679-6341.
    • If you get a phishing email that claims to be from Citizens National Bank, please call (606) 679-6341 to report it.
  4. Watch for misspelled words.
    • Fraudulent emails often contain bad grammar and misspelled words.
  5. Make sure you’re greeted by name.
    • Fake e-mail messages are usually not personalized.
    • Emails from Citizens National Bank to you will always use your name.
IMPORTANT! Citizens National Bank will never call or email you to ask for your account number or other confidential information. The only time we might ask for personal information (such as the last four digits of your Social Security Number) is when you contact us.

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