Citizens 24 Hotline

Access your accounts 7 days a week, 24 hours a day!

• Check Account Balances.
• Check ATM and Debit Items.
• Transfer Funds from one account to another.
• Search by amount or check number.
• Check on loan payment amount and payoff.
• Inquire about loan & deposit rates.
• Make loan payment from checking account.
• Have a statement faxed to you!
• CD inquiry on balance, interest rate & maturity.
• And much, much more.

Instructions for Citizens 24 Hotline  |  606-451-2400

For Account Information

• Press 1
• For checking, press 1, Savings, press 2, CD/IRA, press 3 or Loans, press 4
• Enter your account number
• Enter the pin
• Follow the prompts for withdrawals, deposits, funds transfers, fax, or additional options

For Funds Transfer

• Press 1
• To transfer funds from Checking, press 1, Savings, press 2
• Enter your account number
• Enter the pin
• To transfer funds to Checking, press 1, Savings, press 2, Loan press 3
• Follow the prompts to complete the transfer

For Bank Hours of Operations

• Press 3

For Lost Card

• Press 4 and ask to be transferred to account services during normal business hours.
• If your call is after business hours, you will be transferred to the auto-attendant.  Press 3 to report a lost or stolen card.

To  Reset Your Citizens 24 Hours Hotline Pin

• Press 0 for the operator and ask to be transferred to account services.

Additional Tips

• Press * or #  to return to the main menu at anytime
• Press 0 for the operator during regular business hours
• At the prompt say “Repeat” to hear options again
• Your pin number for the Citizens 24 Hour hotline is independent of your debit card pin number.