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The
Agreement: This agreement between
you (or parties you authorize to use our service) and Citizens
National Bank covers the use of CitizensNET, a service provided
to you by Citizens National Bank via the World Wide Web at
www.cnbsomerset.com and your internet browser. By accessing
this service you understand and accept the terms, conditions,
and fees associated with the use of this product. CitizensNET is
offered to deposit customers free of charge but all fees that
apply to your account will still be in effect. This Disclosure
and Agreement applies to electronic funds transfer services and
Internet accessed services provided by Citizens National Bank.
Please read this Disclosure and Agreement in its entirety since
it contains disclosures that affect you.
Pre-Authorized Accounts:
Any signer of the account may authorize an account to be linked
to CitizensNET by accepting this online CitizensNET Enrollment
Form. Available accounts are Checking, Savings, Certificates of
Deposit, IRA, and Loan accounts. At any time you may add, change
or remove any account from CitizensNET. Please contact us at
(606) 679-6341 or email us at
support@cnbsomerset.com for more details. Any account that
requires multiple signatures to authorize withdrawals is not
eligible for transfers or electronic bill payments.
No Signature Required:
At which time you elect to transfer funds between your
pre-authorized accounts held by Citizens National Bank or enroll
in Electronic Bill Payments you authorize us to honor debits
drawn against your accounts without the presence of your written
signature.
Equipment and Technical Requirements:
I understand that to use CitizensNET, I must have Internet
Access through an Internet Provider and Internet Browser
software. I understand that the Bank does not make any
warranties on equipment, hardware, software or Internet Provider
Service, or any part of them, expressed or implied, including,
without limitation, and warranties of merchantability or fitness
for a particular purpose. The Bank is not responsible for any
loss, injury or damages, whether direct, indirect, special or
consequential, caused by the Internet Provider, any related
software, or the Bank's Account Access or the use of any of them
or arising in any way out of the installation, use or
maintenance of your personal computer hardware, software or
other equipment.
Business Days:
Our business days are Monday through Friday except for Federal
holidays. Saturday, Sunday and Monday are all 1 (one) business
day. Our normal business hours Monday through Thursday are 8:00
A.M. to 5:00 P.M. EST, Friday 8:00 A.M. to 6:00 P.M. EST. The
CitizensNET service is available 365 (three hundred sixty-five)
days a year unless system maintenance or upgrades are necessary.
Our daily cut-off times are: Bill Pay- 1:00 P.M. ET., Wire
Transfer and ACH- 2:00 P.M. ET, Account Transfers- 5:00 P.M. ET All transaction
received after cutoff times will be posted on the following
business day. You will receive a monthly account statement
showing your Electronic Funds Transfers. Your transactions
scheduled for weekends or holidays will be posted the prior
business day.
Your User Code and Password:
Your CitizensNET ID and your password will be mailed to you
within four(4) business days after we receive this enrollment
form. You have the option at any time to change your password
and we recommend that you practice this on a regular basis. If
you forget your password please contact us at (606) 679-6341 for
instructions. If you make your user code and password available
to others to act on your behalf you are responsible for all
activity authorized by your user code and password.
NOTE: Knowledge of your PASSWORD will allow
access to your accounts to unauthorized persons. Memorize your
PASSWORD. If necessary, keep it in a completely separate place
for your protection.
Limitations on Electronic Funds Transfers:
The limit on your amount to transfer is the available balance in
your account, but will not include your BOUNCE
PROTECTION limit.
Documentation of Transfers:
You will receive a confirmation screen with reference
information after every transfer you make. It is suggested that
you print and retain a copy of the confirmation for your
record.
Incomplete Payments:
If we do not complete a transfer to or from your account on time
or in the correct amount according to our agreement with you, we
will be liable for your losses or damages, which you prove, are
directly caused by our action or failure to act. However, there
are some exceptions to our liability. We will NOT be liable, for
instance:
a.
If through no fault of ours, you
do not have enough money in your deposit account to make the
transfer,
b.
If the transfer would go over the
available credit limit on your account or other available
pre-authorized line of credit,
c.
If we are legally restricted from
transferring funds to or from your account,
d.
If circumstances beyond our
control, such as fire or flood, prevent the transfer despite
reasonable precautions that we have taken.
e.
If the terminal or system was not
working properly and you knew about the breakdown when you
started the transfer.
Reporting Unauthorized Transactions:
If you believe that your PASSWORD has been lost or stolen or
that someone has transferred or may transfer money from your
account without your permission, contact us immediately at (606)
679-6341.
Unauthorized Access and/or Transfer: Tell us at
once if you believe that your PASSWORD has been lost or stolen.
Telephoning is the best way to keep your possible losses down.
You could lose all the money in your account. If you tell us
within 2 business days, you can lose no more than $50.00 if
someone used your PASSWORD number without your permission. If
you do not tell us within 2 business days after you learn of the
loss or theft, and we can prove we could have stopped someone
from using your PASSWORD without your permission if you had told
us, you could lose as much as $500.00. Also, if your statement
shows transactions that you did not make, tell us at once. If
you do not notify us within 60 days after the statement was
mailed to you, you may not get back any money you lost after the
60 days, if we can prove that we could have stopped someone from
taking the money if you had told us in time. If a good reason
kept you from notifying us, we may extend the time periods.
Error Resolution Procedures:
In case of errors or questions about your electronic transfers,
please call or notify us in writing at:
Citizens National Bank
44 Public Square
P.O. Box 760
Somerset, KY 42502-0760
(606) 679-6341
If
you think your statement or record of an electronic funds
transfer is wrong or if you need more information about a
transfer listed on the statement or record issued to you, notify
us immediately. We must hear from you no later than 60 days
after we sent the FIRST statement on which the problem or error
appeared. When you call or write to us in this regard, you
should:
a.
Tell us your name, account number,
and telephone number.
b.
Describe the error or the transfer
you are unsure about and explain as clearly as you can why you
believe it is an error or why you need more information.
c.
Tell us the dollar amount of this
suspected error and the date of the transaction as shown on your
statement.
If
you tell us orally, we may require that you send us your
complaint or question in writing within 10 business days. We
will tell you the results of our investigation within 10
business days (20 business days if the transfer involved a new
account) after we hear from you and will correct any error
promptly. If we need more time, however, we may take up to 45
days (90 days if the transfer involved a new account, a
point-of-sale transaction, or a foreign-initiated transfer) to
investigate your complaint or question. If we decide to do this,
we will credit your account within 10 business days (20 business
days if the transfer involved a new account) for the amount you
think is in error so that you will have the use of the money
during the time it takes us to complete our investigation. If we
ask you to put your complaint or question in writing and we do
not receive it within 10 business days; we may not credit your
account. An account is considered a new account for 30 days
after the first deposit is made, if you are a new customer. If
we decide that there was no error, we will send you a written
explanation within 3 business days after we finish our
investigation. You may ask for copies of the documents that we
used in our investigation.
Third Party Disclosure:
We will disclose information to third parties about your account
or the transfers you make under the following circumstances:
a.
Where it is necessary for
completing transfers to or from your account or resolving errors
relating to your account or transfer you make, or
b.
In order to verify the existence
and condition of your account for a third party, such as a
credit bureau or merchant, or
c.
In order to comply with laws and
regulations and with subpoenas or with government agencies or
courts orders, or
d.
In the investigation or
prosecution of alleged fraudulent activity concerning your
account; or
e.
If you give us written permission.
Amendments: We may
amend all terms and conditions at any time, but will give you
notice 30 days before the amendment becomes effective if the
amendment will result in increased charges or liability to you
or a few types of available electronic fund transfers or
limitation of the transfers you may make. Such notice will be
mailed to you at the last address of record on our files. If,
however, an immediate change in terms and conditions is
necessary for security reasons, we may amend these terms and
conditions without prior notice.
For more information regarding
privacy, you may visit our
Privacy Policy page.
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